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Customer Support Services

Emergency 24-hour Rental / Service: (800) 969-3966

Delivery

Once you have your event planned and your power needs are satisfied, you will need to decide how to get the equipment to your location. We have several options to choose from. Consider the following:

 

Customer Pick up:
If you have a truck equipped to tow the generator set, you are welcome to pick the equipment up at our office.

 

Drive and Drop:
All equipment is delivered to the job site by a third party. Moving equipment from the original drop point, set up and tear down is your responsibility. All generators below 200kW are trailer and mounted and can be moved with a fork truck or vehicle with a pindle hitch. Pick up of equipment is also done by a third party. All cable must be disconnected, coiled up and placed at the pick up site by you.

 

Delivery/Setup:
All equipment is delivered to the job site and set up as requested. This includes placement of the generator(s), stringing the cable, hooking up distribution panels and verifying operation. Tear down of the equipment including cable and distribution panels is included.

 

Total Service:
Same as option #2, however, a Generator Field Service Technician will be on-site during the event(s). The technician will arrive prior to the event and depart following the event. The technician will have typical service parts available in case of an emergency including fuel filters and printed circuit boards.


Readiness, Solutions and Success:
At Cummins Bridgeway, we look forward to responding to all of your power rental needs with top of the line Cummins/Onan equipment, experienced personnel and unequalled service. Out mission is to provide you with solutions that work for your applications. As a local company, we can provide that personal touch which will guarantee your satisfaction is met and exceeded. We know our success is dependent on the success of our customers.

 

Support Personel working on Generator

Operators

If you have an event critical enough to demand around the clock monitoring we can supply you a factory certified technician to handle any emergency you may encounter while running the generator. The technician will arrive prior to the event and depart following the event. The technician will have typical service parts available in case of an emergency including fuel filters and printed circuit boards. Whether it is a critical outage to upgrade or repair permanent power equipment, an entertainment event or anything else, we can be there for you every crucial moment, to insure it’s a success.

 

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